https://www.dusza.co.uk/rss/portfolio/ Dusza Portfolio en https://www.dusza.co.uk/6/portfolio/156/finbri-bridging-loans/ <p>Finbri</p> https://www.dusza.co.uk/6/portfolio/157/skybridge-lending/ <p>Skybridge</p> https://www.dusza.co.uk/6/portfolio/158/bridging-market/ <p>Bridging Market</p> https://www.dusza.co.uk/6/portfolio/131/jascots/ <h1>Who Are <strong>Elite Maintenance</strong>?</h1> <p>Lorem ipsum dolor sit amet, quando propriae nominavi vis no, eu eos oratio indoctum efficiantur, munere deserunt eleifend in eum. Mei labitur mnesarchum an. Ius probo nostrud vituperatoribus ea, et congue constituam pri. Sit liber graece constituto et, cum ei fastidii accumsan.</p> <hr /> <h2>How We Helped <strong>Elite Maintenance</strong>...</h2> <p>[SERVICES]</p> <h3>The Project</h3> <p>Lorem ipsum dolor sit amet, quando propriae nominavi vis no, eu eos oratio indoctum efficiantur, munere deserunt eleifend in eum. Mei labitur mnesarchum an. Ius probo nostrud vituperatoribus ea, et congue constituam pri. Sit liber graece constituto et, cum ei fastidii accumsan.</p> <hr /> <h2>What <strong>Elite Maintenance</strong> Had To Say...</h2> <p><em>&ldquo;Lorem ipsum dolor sit amet, quando propriae nominavi vis no, eu eos oratio indoctum efficiantur, munere deserunt eleifend in eum. Mei labitur mnesarchum an. Ius probo nostrud vituperatoribus ea, et congue constituam pri. Sit liber graece constituto et, cum ei fastidii accumsan.&rdquo;</em></p> <h4><strong>Andy Orme</strong><br />CEO</h4> https://www.dusza.co.uk/6/portfolio/135/hotel-and-travel-solutions/ <h1>Who Are <strong>Elite Maintenance</strong>?</h1> <p>Lorem ipsum dolor sit amet, quando propriae nominavi vis no, eu eos oratio indoctum efficiantur, munere deserunt eleifend in eum. Mei labitur mnesarchum an. Ius probo nostrud vituperatoribus ea, et congue constituam pri. Sit liber graece constituto et, cum ei fastidii accumsan.</p> <hr /> <h2>How We Helped <strong>Elite Maintenance</strong>...</h2> <p>[SERVICES]</p> <h3>The Project</h3> <p>Lorem ipsum dolor sit amet, quando propriae nominavi vis no, eu eos oratio indoctum efficiantur, munere deserunt eleifend in eum. Mei labitur mnesarchum an. Ius probo nostrud vituperatoribus ea, et congue constituam pri. Sit liber graece constituto et, cum ei fastidii accumsan.</p> <hr /> <h2>What <strong>Elite Maintenance</strong> Had To Say...</h2> <p><em>&ldquo;Lorem ipsum dolor sit amet, quando propriae nominavi vis no, eu eos oratio indoctum efficiantur, munere deserunt eleifend in eum. Mei labitur mnesarchum an. Ius probo nostrud vituperatoribus ea, et congue constituam pri. Sit liber graece constituto et, cum ei fastidii accumsan.&rdquo;</em></p> <h4><strong>Andy Orme</strong><br />CEO</h4> https://www.dusza.co.uk/6/portfolio/132/efret/ <h1>Who Are <strong>Elite Maintenance</strong>?</h1> <p>Lorem ipsum dolor sit amet, quando propriae nominavi vis no, eu eos oratio indoctum efficiantur, munere deserunt eleifend in eum. Mei labitur mnesarchum an. Ius probo nostrud vituperatoribus ea, et congue constituam pri. Sit liber graece constituto et, cum ei fastidii accumsan.</p> <hr /> <h2>How We Helped <strong>Elite Maintenance</strong>...</h2> <p>[SERVICES]</p> <h3>The Project</h3> <p>Lorem ipsum dolor sit amet, quando propriae nominavi vis no, eu eos oratio indoctum efficiantur, munere deserunt eleifend in eum. Mei labitur mnesarchum an. Ius probo nostrud vituperatoribus ea, et congue constituam pri. Sit liber graece constituto et, cum ei fastidii accumsan.</p> <hr /> <h2>What <strong>Elite Maintenance</strong> Had To Say...</h2> <p><em>&ldquo;Lorem ipsum dolor sit amet, quando propriae nominavi vis no, eu eos oratio indoctum efficiantur, munere deserunt eleifend in eum. Mei labitur mnesarchum an. Ius probo nostrud vituperatoribus ea, et congue constituam pri. Sit liber graece constituto et, cum ei fastidii accumsan.&rdquo;</em></p> <h4><strong>Andy Orme</strong><br />CEO</h4> https://www.dusza.co.uk/6/portfolio/136/elite-maintenance/ <h1>Elite tripled turnover and saved &pound;100k on admin.</h1> <p>Elite Maintenance is a multi-trade property insurance repair contractor and house builder customer care remediation specialist throughout the UK.</p> <p>Providing complete property repair and remediation services across all trades enables them to offer end to end solutions. Their clients think of them as their &lsquo;in-house outsourced&rsquo; Customer Care solution.</p> <h3><strong>Summary </strong></h3> <p>Managing Director Andy Orme, sought to resolve significant workflow inefficiencies to sustain high customer service levels whilst pursuing significant revenue growth.</p> <p>Following a recommendation, and subsequent consultation sessions, Dusza were commissioned to deliver a bespoke web software solution that:</p> <ul> <li>leveraged the right technology to simplify processes</li> <li>increased workforce in the field communication and response times</li> <li>dramatically improved overall admin workflow efficiency</li> <li>decreased time intensive KPI monitoring&nbsp;</li> </ul> <h3><strong>Challenges</strong></h3> <p>The company&rsquo;s growth in labour workforce had far exceeded the administration team&rsquo;s operational capability. Processes were paradoxically time critical and yet time intensive.</p> <p>A multi-faceted admin process including emails, faxes, Sage software, printers, hand-written references, diaries, spreadsheets, more faxes, and many phone calls, all added up to a labour intensive process.</p> <p>With an uncompromising commitment to provide exceptional customer service, but nearly 50 operatives, each with multiple appointments per day, growth was simply unsustainable.</p> <h3><strong>How We Helped</strong></h3> <p>Our objective was to both retain the process concepts that made Elite unique, super-charging them so they were no longer time intensive and delivered in a single solution that integrated field operatives, customer service with administration, senior management and customers.</p> <p>Through removing data entry duplication, automating complex calculations, incorporating easy to use dashboards and mobile apps we were able to ensure the single end to end solution was optimised for every stakeholder.</p> <p>Two weeks after implementation, they saw savings of 24 hours per week in reduced administration. Everyone now works to exactly the same processes. The administration teams are able to allocate each others work, easily share project knowledge. The field operatives receive their work, complete time sheets, receive updates, add photos, complete their toolbox talks, and even obtain customer signatures for quality assurance all via their via mobile device.</p> <p>5 years on and turnover has tripled which Andy candidly admits &ldquo;had we not implemented this system we would have needed to recruit 8 additional office staff so you could say we&rsquo;re at a minimum 100k per annum more profitable just in saved employment costs. However, what I like the most is that we&rsquo;re now so operationally agile that our competitors are unlikely able to ever match us on service levels.&rdquo;</p> https://www.dusza.co.uk/6/portfolio/140/amh-carpentry/ <h1>Who Are <strong>AMH Carpentry</strong>?</h1> <p>Lorem ipsum dolor sit amet, quando propriae nominavi vis no, eu eos oratio indoctum efficiantur, munere deserunt eleifend in eum. Mei labitur mnesarchum an. Ius probo nostrud vituperatoribus ea, et congue constituam pri. Sit liber graece constituto et, cum ei fastidii accumsan.</p> <hr /> <h2>How We Helped <strong>AMH Carpentry</strong>...</h2> <p>[SERVICES]</p> <h3>The Project</h3> <p>Lorem ipsum dolor sit amet, quando propriae nominavi vis no, eu eos oratio indoctum efficiantur, munere deserunt eleifend in eum. Mei labitur mnesarchum an. Ius probo nostrud vituperatoribus ea, et congue constituam pri. Sit liber graece constituto et, cum ei fastidii accumsan.</p> <hr /> <h2>What <strong>AMH Carpentry</strong> Had To Say...</h2> <p><em>&ldquo;Lorem ipsum dolor sit amet, quando propriae nominavi vis no, eu eos oratio indoctum efficiantur, munere deserunt eleifend in eum. Mei labitur mnesarchum an. Ius probo nostrud vituperatoribus ea, et congue constituam pri. Sit liber graece constituto et, cum ei fastidii accumsan.&rdquo;</em></p> <h4><strong>Justin</strong><br />CEO</h4> https://www.dusza.co.uk/6/portfolio/137/elite-sealant/ <h1>650 sites in 6 months managed by a single administrator.</h1> <p>Elite Sealant is a specialist mastic supply and fit contractor to UK house builders and commercial property developers throughout central England.</p> <p>Working seamlessly alongside their client&rsquo;s other trades and adhering to the strictest of schedules, Elite Sealant are known for their exceptionally high standards of workmanship, reliability, proactive communication and attention to detail.</p> <h3>Summary</h3> <p>Managing Director Andy Orme wanted to replicate the workflow efficiencies gained at sister company Elite Maintenance for Elite Sealant.</p> <p>Dusza were commissioned to deliver a bespoke web software solution that:</p> <ul> <li>managed field operative works calendars and appointments</li> <li>enabled field operatives to complete their &lsquo;booking in&rsquo; via mobile</li> <li>automatically create applications for all tendered works completed</li> <li>increased workforce in the field communication and response times</li> <li>dramatically improved overall admin workflow efficiency</li> </ul> <h3>Challenges</h3> <p>For anyone who has worked in the construction sector, specifically in residential house building, the nuances of principle contractors are both numerous and unusual.</p> <p>There is no &lsquo;off-the-shelf&rsquo; solution to suit most contractors&rsquo; needs and in over a decade we&rsquo;ve not found two contractors who do things the same way.</p> <p>We understand that the commonality amongst successful contractors is that they have invested time and resource into building processes that set them apart from their competition. Its these uniquenesses that we aim to identify, protect and enhance when we create their bespoke software.</p> <p>Where a client doesn&rsquo;t have a specific method of doing something we demonstrate best practise and show them options of how we could solve the workflow issue. Its this collaborative problem solving approach that often creates the most dynamic working environment.</p> <h3>How we helped</h3> <p>Our objective was simple: to join up processes so that a single input created multiple outputs.</p> <p><em>For example, an operative confirming they&rsquo;ve completed plot works on site, automatically feeds a completed works report for admin to both review plot number, plot type and tender price and create applications for payment. Creating an application is as simple for the Administrator as ticking a box, after which a PDF is automatically generated containing all the details and pricing required for submission to the principle contractor. At the same time an excel statement is also available for download.</em></p> <p>In less than 6 months that followed deployment, all calendar appointments, applications and reports for over 650 sites were being effectively managed by a single administrator.</p> https://www.dusza.co.uk/6/portfolio/133/mandn-heating-and-plumbing/ <h1>Who Are <strong>Elite Maintenance</strong>?</h1> <p>Lorem ipsum dolor sit amet, quando propriae nominavi vis no, eu eos oratio indoctum efficiantur, munere deserunt eleifend in eum. Mei labitur mnesarchum an. Ius probo nostrud vituperatoribus ea, et congue constituam pri. Sit liber graece constituto et, cum ei fastidii accumsan.</p> <hr /> <h2>How We Helped <strong>Elite Maintenance</strong>...</h2> <p>[SERVICES]</p> <h3>The Project</h3> <p>Lorem ipsum dolor sit amet, quando propriae nominavi vis no, eu eos oratio indoctum efficiantur, munere deserunt eleifend in eum. Mei labitur mnesarchum an. Ius probo nostrud vituperatoribus ea, et congue constituam pri. Sit liber graece constituto et, cum ei fastidii accumsan.</p> <hr /> <h2>What <strong>Elite Maintenance</strong> Had To Say...</h2> <p><em>&ldquo;Lorem ipsum dolor sit amet, quando propriae nominavi vis no, eu eos oratio indoctum efficiantur, munere deserunt eleifend in eum. Mei labitur mnesarchum an. Ius probo nostrud vituperatoribus ea, et congue constituam pri. Sit liber graece constituto et, cum ei fastidii accumsan.&rdquo;</em></p> <h4><strong>Andy Orme</strong><br />CEO</h4>